Information and testing services for chronic pain and TMJ

Privacy Policy

This Privacy Policy discloses the privacy practices for Pain Resource Center, Inc. (“PRC”) and its website https://www.chronic-pain-battery.com.  It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to process or fulfill an order or to use our testing services as described in this privacy policy.

If you are a health professional, unless you ask us not to, we may contact you via email or telephone in the future to tell you about specials, new products or services, other company news, problems with your account or use of this website.  If you are an individual who has used the testing services on this website, we will only contact you in response to your request or if there is a problem processing your testing.

This website collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. We only disclose logged in user and commenter IP addresses under the same circumstances that we use and disclose personally-identifying information as described in this Privacy Policy, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

Visitors to this website can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in, or affect the outcome of, certain website-related activities.

This website may collect statistics about the behavior of visitors to its websites. For instance, it may use spam screened by the Akismet service to help identify spam.  This information may be displayed publicly or provided to others. However, we do not disclose personally-identifying information other than as described in this Privacy Policy.

Some of our employees, contractors and affiliated organizations may be located outside of your home country and by using this website you consent to the transfer of such information to them.

PRC discloses potentially personally-identifying and personally-identifying information, outside of what is described in this Privacy Policy, only in response to a subpoena, court order or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of PRC, third parties or the public at large.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, such as registration data by health professionals to use our website or information provided as part of our testing services as described in this Privacy Policy, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service, or entering testing data (see Testing in this Privacy Policy) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Registration
In order for health professionals to establish an account and use the testing services available on this website, they must first complete the Registration form.  During registration the health professional is required to give certain information (such as name and email address). This information is used to contact them about the products/services on our site in which they expressed interest. The information they supply on the Registration form will be used by us to establish their account, generate a User Name and Password and send that to them along with other pertinent information regarding their requested use of our website and services provided.  The information will not be shared with any third parties.

Testing
This website provides testing by the evaluation tool called The Chronic Pain Battery.  A doctor, dentist, psychologist or other health professional may Register for an account and ask their patients to fill out the questions on The Chronic Pain Battery.  This can be done using a paper and pencil version with the data subsequently entered on this website by the health professional’s office.  Or, the patient may be asked to directly enter their responses to The Chronic Pain Battery on this website.

An individual may voluntarily self-test using The Chronic Pain Battery on this website.

The Chronic Pain Battery does not collect any directly personally identifiable information such as name, address, telephone number, social security number or email address.  It does collect demographic information such as age and gender, along with information related to the medical, physical, psychological, behavioral and social symptoms and problems that are being evaluated by The Chronic Pain Battery.

The data collected by The Chronic Pain Battery is analyzed by a proprietary and protected algorithm that produces a report on this website to the health professional or the individual, as the case may be.  The report may be saved and printed. The report presents the results of the analysis in the form of a written interpretation.

We do not share any information regarding the responses to, or resulting report of The Chronic Pain Battery with any third parties outside of its use as described in this Privacy Policy.

When a health professional (doctor, dentist, psychologist, etc.) administers The Chronic Pain Battery to a patient they are doing that as part of the doctor-patient relationship and their medical practice and the information collected and derived is expected to be used according to the usual rules, guidelines, regulations and laws governing the medical record.  However, we have no knowledge or control over how that information is used or to whom it is made available by the health professional.

When an individual self-tests with The Chronic Pain Battery they are responsible for the use of the resulting report and we have no knowledge or control over how that information is used or to whom it is made available.

We may use aggregated or individual results of using The Chronic Pain Battery for research and publication in clinical journals in the fields of medicine and dentistry.  No directly personally identifying information is used in such publications.

Orders
We use an outside credit card processing company to process on-line orders on this website for goods and services. This credit card company does not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

If we are notified by you or by the credit card processing company, or if we otherwise become aware of a problem processing an order, or if we notice something unusual about your order (such as an unexpected repeat order or a problem updating your account information based on your order), or if a refund is needed, we will use any and all of the information you have provided to our credit card processing company and voluntarily to us in order to contact you and correct the problem.

Cookies 
We may use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site.  Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business and website partners or affiliates may use cookies on our site. However, we have no access to or control over these cookies.

Visitors to this website who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using this website, with the drawback that certain features of this website may not function properly without the aid of cookies.

We may share aggregated demographic information with our partners and/or advertisers. This is not linked to any personal information that can identify any individual person.

Links 
This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Business Transfers
If PRC, its website, or substantially all of its assets were acquired, or in the unlikely event that it goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of PRC may continue to use your personal information as set forth in this policy.

Privacy Policy Changes
This Privacy Policy may be modified from time to time, and in the sole discretion of the PRC. We encourage visitors and users of this website to frequently check this page for any changes to this Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via telephone at 800-542-7246 or via email at
cpb-test@chronic-pain-battery.com